Shipping policy

Order Processing

All orders are processed within 1–2 business days after being placed. Orders are not processed, shipped, or delivered on weekends or holidays.

You will receive a shipping confirmation email with tracking information once your order has been shipped.

Shipping Timeframes

Orders are typically delivered within 3–5 business days after shipment.

Please note that delivery times are estimates and may vary depending on your location, weather conditions, carrier delays, holidays, or other unforeseen circumstances.

Shipping Delays

While we work hard to ensure timely delivery, occasional shipping delays may occur. We are not responsible for delays caused by shipping carriers, incorrect shipping information provided by customers, customs processing, or events beyond our control.

Incorrect Shipping Information

Please ensure your shipping address is accurate at checkout. We are not responsible for orders shipped to incorrectly entered addresses. If you notice an error, contact us immediately at support@seranox.shop.

Lost or Damaged Packages

If your package arrives damaged or appears lost in transit, please contact us at support@seranox.shop as soon as possible so we can assist in resolving the issue.

Contact Us

If you have any questions about your shipment, please contact us at support@seranox.shop.